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Legal

Fair Use Policy

Effective date: August 15, 2026  ·  Last updated: August 15, 2026

This policy is a general-purpose template reflecting common U.S. SaaS and anti-spam standards, including concepts from the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA). It is provided for informational purposes and is not legal advice. Review it with a licensed attorney before relying on it for your business.

1. Overview

This Fair Use Policy ("Policy") sets expectations for how customers may use the UpLync App, Website Chatbot, and Sales CRM (together, the "Services"), provided by UPLYNC LLC ("UpLync," "we," "us," or "our"). It supplements, and is incorporated into, our Terms of Service.

The Services exist to help legitimate small and medium businesses communicate with their own customers and prospects. This Policy exists to keep that possible — protecting message deliverability, system stability, and the people on the other end of every conversation.

2. Acceptable Use

You may use the Services to:

  • Communicate with contacts who have a business relationship with you or who have opted in to hear from you.
  • Respond to inbound inquiries received through your Unibox, Website Chatbot, or connected channels.
  • Send transactional messages such as booking confirmations, invoices, receipts, and appointment reminders.
  • Run marketing campaigns to contacts who have given consent consistent with Section 4 below.
  • Manage your own leads, deals, and team activity within the Sales CRM.

3. Prohibited Activities

You may not use the Services to:

  • Send unsolicited bulk messages, "spam," or content to contacts who have not consented to be contacted.
  • Distribute malware, phishing links, or content intended to deceive or defraud a recipient.
  • Harvest, scrape, or import contact lists you do not have the right to message.
  • Impersonate another person, business, or brand, or misrepresent your identity or affiliation.
  • Send content that is unlawful, harassing, hateful, obscene, or that facilitates illegal activity.
  • Attempt to reverse-engineer, probe, or circumvent the security or rate limits of the Services.
  • Resell, sublicense, or provide access to the Services to third parties without our written consent.
  • Use the Services to build a competing product using data or functionality obtained from UpLync.

4. Messaging, Email & SMS Compliance

Because the Unibox, Campaigns, and Website Chatbot features send email, SMS, and chat messages on your behalf, you are responsible for your own compliance with applicable law, including:

  • CAN-SPAM Act: commercial emails must include accurate header information, a clear identification as an advertisement where applicable, your valid postal address, and a working unsubscribe mechanism honored within 10 business days.
  • Telephone Consumer Protection Act (TCPA): SMS and automated calls to consumers generally require prior express consent, and recipients must be able to opt out at any time.
  • CAN-SPAM & state analogs: some states impose additional marketing-communication requirements; you are responsible for knowing which apply to your business and contacts.

You are solely responsible for obtaining and documenting proper consent from your contacts, maintaining accurate opt-out records, and honoring opt-out requests promptly across every channel you use through the Services.

5. Third-Party Channel Rules

Where the Services connect to WhatsApp Business, Facebook Messenger, Instagram Direct, or similar platforms, your use of those channels through UpLync must also comply with that platform's own commerce and messaging policies. We may suspend a connected channel if the platform notifies us of a violation associated with your account.

6. System & API Usage Limits

To keep the Services stable and reliable for all customers, we may apply reasonable rate limits, sending caps, or storage limits to any account, particularly for Campaigns broadcasts and API access. Limits are set based on your plan and typical usage patterns and may be adjusted to protect deliverability and system performance for everyone.

7. AI Feature Use

Features such as AI reply suggestions, AI FAQ responses, and AI review replies are provided to assist your team, not to replace your judgment. You are responsible for reviewing AI-generated content before it is sent and for ensuring it is accurate, appropriate, and compliant with applicable law before it reaches a customer.

8. Enforcement

If we determine, in our reasonable discretion, that an account has violated this Policy, we may take action proportional to the issue, including:

  • Warning the account owner and requesting corrective action.
  • Temporarily throttling or pausing a specific feature, such as Campaigns sending.
  • Suspending or terminating access to the Services for repeated or severe violations.
  • Reporting unlawful activity to relevant authorities where required.

We will generally attempt to notify you and provide an opportunity to correct the issue before suspension, except where immediate action is necessary to protect the Services, other customers, or the public.

9. Reporting Abuse

If you receive unwanted messages from a UpLync customer, or believe an account is violating this Policy, please contact us using the details in Section 11 with as much detail as possible, including the sender's information and copies of the messages in question.

10. Changes to This Policy

We may update this Fair Use Policy from time to time to reflect changes in our Services or applicable law. We will post the revised version here with an updated "Last updated" date.

11. Contact Us

Questions about this Fair Use Policy, or reports of misuse, can be sent to:

UPLYNC LLC
3044 Breckenridge Ln Ste 102
Louisville, KY 40220
Email: legal@uplync.io