These Terms are a general-purpose template reflecting common U.S. SaaS contract practices and governed by the laws of the Commonwealth of Kentucky. They are provided for informational purposes and are not legal advice. Review them with a licensed attorney before relying on them for your business.
These Terms of Service ("Terms") form a binding agreement between you (individually, or on behalf of a business, "you" or "Customer") and UPLYNC LLC ("UpLync," "we," "us," or "our") governing your access to and use of the UpLync App, Website Chatbot, Sales CRM, and gouplync.com (collectively, the "Services").
By creating an account, clicking "I agree," or using the Services, you accept these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
UpLync provides a unified messaging inbox, AI-assisted website chatbot, and CRM tooling designed for small and medium businesses. Some features, including the full UpLync App (Unibox, Campaigns, Reputation Board, Payments, Bookings, and Team Chat), are in early access or under active development and may change, be delayed, or be discontinued prior to general availability. We will provide reasonable notice of material changes to core, generally available features.
You agree to use the Services in compliance with our Fair Use Policy and all applicable laws, including U.S. laws governing telemarketing, SMS, and email communications (such as the TCPA and CAN-SPAM Act) and applicable messaging-platform policies (such as WhatsApp Business and Meta Platform Terms). You may not use the Services to send unsolicited bulk messages, harass individuals, distribute malware, misrepresent your identity, or violate the rights of others.
"Customer Data" means the contact records, messages, files, and other content you or your customers submit through the Services. As between you and UpLync, you retain ownership of your Customer Data. You grant UpLync a limited license to host, process, and transmit Customer Data solely to provide and improve the Services. You are responsible for having the necessary rights and consents to submit Customer Data, including consent from your customers to be contacted.
The Services, including our software, branding, and documentation, are owned by UpLync and its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes. You may not copy, modify, reverse engineer, or create derivative works of the Services except as permitted by law.
The Services may integrate with third-party platforms (for example WhatsApp, Meta, email/SMS carriers, and payment processors). Your use of those integrations is also subject to the applicable third party's terms and policies, and we are not responsible for their acts, omissions, or availability.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED CONTENT (SUCH AS CHATBOT RESPONSES OR REPLY SUGGESTIONS) WILL BE ACCURATE OR ERROR-FREE, AND YOU ARE RESPONSIBLE FOR REVIEWING SUCH CONTENT BEFORE RELYING ON IT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPLYNC AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to defend, indemnify, and hold harmless UpLync from and against any claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your Customer Data, or your violation of these Terms or applicable law.
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-laws principles. Any dispute arising from these Terms or the Services will be brought exclusively in the state or federal courts located in Jefferson County, Kentucky, and you consent to personal jurisdiction there, except where applicable law requires a different forum.
We may update these Terms from time to time. We will post the revised Terms with an updated "Last updated" date and, for material changes, provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to:
UPLYNC LLC
3044 Breckenridge Ln Ste 102
Louisville, KY 40220
Email: legal@uplync.io
UpLync